The second-hand marketplace Users Voice Anger About Sizing Modifications
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
The popular resale platform has updated its measurement guidelines for women's and children's clothes failing to inform all users about the change.
Online Platforms Backlash
Numerous buyers and vendors are posting online claiming that product pages now present a modified sizing category versus the original listing because of the remapping.
The platform stated the updated approach better aligns with other platforms.
They have suggested members to check their listings and adjust the sizing manually when needed, resulting in member annoyance.
Size Classification Modifications
Before the change, the measurements included one number and one letter, like S/8 or M/10.
The revised method features a letter and a range such as S/UK 8-10.
With some products, the measurements have been reclassified - like an L measurement used to be a 12 but now shows as UK 16-18.
User Experiences
One content creator, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," the way the service now categorizes.
A different member, located in Scotland, stated items she posted featuring size 14 markings were appearing on the platform as measurements 20-22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she explained.
Required Changes
Another shopper, located in England, explained she became annoyed due to the update requiring manual adjustment the sizing for "all her products".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential for me since losing part of my income," she explained.
Marketplace Information
The app has more than 100 million shoppers, comprising 18 million UK members.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This represents another occasion that an unexpected update to the app has proved unpopular: last year, the platform withdrew an update concerning shipment methods after backlash from users.
